Privacy Policy

1. Who we are

This website is operated by Saigates Limited, a company registered in England and Wales (company number 08836327), of 98 High St, Wolverhampton WV11 1SZ (“Saigates”, “we”, “us”). We are the data controller for the personal data described in this policy.

Contact us about privacy at info@saigates.com or +44 121 823 1456. ICO registration number: ZA189250.

2. What personal data we collect

When you contact us or request a valuation

Your name, email address, phone number, subject and message, including any stock details you share.

When you apply for a trade account

• Your name, email address and phone number
• Company name, business type and entity type, company registration number and VAT number
• Registered business address
• Your product, condition, brand and volume preferences
• Details of two trade references (name, email and phone)
• How you heard about us, and any additional comments

If you give us details of trade referees, please make sure they’re happy for you to share them and point them to this policy.

When you buy from or sell to us

Contact, delivery, collection, invoicing and payment details needed to complete the transaction, plus records of what was bought or sold.

When you browse this website

Our hosting provider records standard technical data such as your IP address, browser type and the pages you visit, for security and to keep the site running. We do not use analytics or advertising trackers.

3. How and why we use your data

Purpose	Lawful basis (UK GDPR)
Responding to enquiries and valuation requests	Legitimate interests in running our business and replying to you
Reviewing trade applications, including checking trade references	Steps at your request before entering into a contract; legitimate interests in managing credit and fraud risk
Supplying, buying, delivering and collecting stock, and invoicing	Performance of a contract
Keeping accounting and tax records	Legal obligation
Keeping the website secure and preventing spam	Legitimate interests
Sending you trade offers or stock updates by email	Your consent, or our legitimate interests for existing trade customers (you can opt out at any time)

4. Who we share your data with

We never sell your personal data. We share it only with:

• Service providers who help us run our business, such as our website host (Hostinger), email providers, accounting software and couriers, under contracts that protect your data
• Your trade referees, when we contact them to verify an application
• Payment providers and banks, to process payments
• Professional advisers and authorities, such as our accountants, HMRC or law enforcement, where required by law

If you buy our products through a marketplace such as Amazon, Back Market, eBay, Refurbed or Temu, that marketplace’s own privacy policy also applies.

5. International transfers

Some of our service providers, and our export customers, are based outside the UK. Where personal data is transferred outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.

6. How long we keep your data

• Enquiries and valuation requests that don’t lead to business: 2 years
• Unsuccessful trade applications: 1 year
• Trade customer and transaction records: for the length of the relationship plus 6 years, to meet tax and accounting requirements

7. Device data

Every device we receive is assessed and securely data-wiped before resale or recycling, and devices that can’t be wiped are securely destroyed (including puncturing and degaussing). Please remove your accounts and back up your data before sending devices to us; we can’t recover data once a device has been wiped.

8. Cookies

This website uses only cookies that are necessary for it to work, such as those used by WordPress and our forms’ spam protection. We don’t use analytics or advertising cookies. The site loads fonts from Google Fonts, which means your IP address is shared with Google. The map on our Contact page is provided by Google Maps, which may set its own cookies; see Google’s privacy policy.

9. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you
• have inaccurate data corrected
• have your data erased in certain circumstances
• restrict or object to how we use your data, including for direct marketing
• data portability
• withdraw consent at any time, where we rely on consent

To use any of these rights, email info@saigates.com. We’ll respond within one month.

10. Complaints

If you’re unhappy with how we’ve handled your data, please contact us first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.