98 High St, Wolverhampton WV11 1SZ+44 121 823 1456info@saigates.com
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FAQ

Wholesale refurbished phones: your questions answered

Everything trade buyers and sellers ask us about grading, warranty, delivery, buyback and export.

Buying from Saigates

What does Saigates supply?

We supply new and refurbished smartphones (including iPhones), tablets and iPads, MacBooks and laptops, smartwatches, earbuds and accessories to UK phone shops, online retailers and trade resellers.

Which brands do you stock?

We supply Apple, Samsung, Google, Huawei and other leading brands.

What stock conditions are available?

Brand new, open box, refurbished (graded A, B or C) and unprocessed as-is lots for refurbishers.

How are your refurbished phones graded?

We grade every device A to C, matching Amazon Renewed condition levels: Grade A = Excellent (like new, minimal or no signs of use), Grade B = Good (light, visible signs of use), Grade C = Fair (noticeable cosmetic wear). Every grade is fully functional.

Is there a minimum order quantity?

No. Trade buyers can order single units or bulk quantities of 500+, and volume pricing is available on larger orders.

Do refurbished phones come with a warranty?

Yes. Trade orders come with a 30-day warranty against functional faults, on top of the full testing every device gets before dispatch.

Are devices tested and data-wiped?

Yes. Every device goes through full functionality checks and a secure data wipe, and is PhoneCheck verified before it is graded and listed for sale.

How do you deliver orders?

We offer tracked UK next-day delivery, and trade customers can also collect from our Wolverhampton site at 98 High St, WV11 1SZ.

How do I open a trade account?

Complete our trade application form. Our team will review it and email you once your account is approved, with everything you need to start ordering.

Can I buy a single phone as a consumer?

Yes. Retail customers can buy our refurbished devices on Amazon Renewed, Back Market, eBay, Refurbed and Temu.

Selling to Saigates

Do you buy used phones and surplus stock?

Yes. We buy returns, exchanges, surplus and end-of-life stock from retailers, distributors, insurers, repairers and businesses.

Do you buy faulty or damaged devices?

Yes. We buy smartphones, tablets and iPads, laptops, smartwatches and earbuds, working or faulty.

Can you collect the stock?

Yes. You can send stock to our Wolverhampton site, or we can arrange collection.

When do I get paid?

Our team checks the stock against your list on arrival and then completes payment.

What happens to my old devices?

Every device is assessed for reuse first. Devices that can be refurbished are given a second life; anything else is recycled responsibly, with secure data destruction including puncturing and degaussing.

Export

Do you export refurbished phones?

Yes. From our UK base we supply trade buyers in Europe (France, Spain, Portugal and the Netherlands), the Middle East (United Arab Emirates) and Asia (Hong Kong and India).

How do I become an export partner?

Apply for a trade account and tell us your country and expected volumes in the application or by email to info@saigates.com.

Still have a question?

Our team is happy to help.

Contact us →